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Be a Digital Buddy

Provide online, one-to-one support to someone applying for benefits

Applying for benefits is a stressful time for most people. There are many forms to fill in, alien language and a lack of hope that the situation will improve.

This role is part of a new and exciting project for Turn2us, it is called Turn2us Connect.

As a Digital Buddy you will be a hand to hold for people looking for financial help. You can be a source of emotional and practical support to get someone through a hard time in their lives, all via your phone.

The Digital Buddy role is perfect for you because:

  • You can fit it in and around your normal day
  • It gives you the ability to work remotely, from the train or on your coffee break
  • No in-depth knowledge of the benefits system is necessary, but great if you do!
  • Experience of using mobile apps is not necessary, we will teach you everything you need to know.

If you think you could help someone get through a tough time and offer practical support, then this is the role for you. What's more, our dedicated volunteer team will be on hand to support you through your journey as a Digital Buddy.

Read the Digital Buddy role description (PDF file size: 236kb)

Apply now to be a Turn2us Volunteer

Email us at: if you have any questions.

Last updated: 10th July 2019

Connect Digital Buddy Role


The flexibility of this role allows you to volunteer wherever you like. All you will need is your smartphone and access to Wi-Fi or mobile data.


The time of day you choose to be available for this role can be dependent on you and the person you are supporting. Together you can agree on mutual times that fit into both of your lifestyles.

Time Commitment

We start by asking volunteers for a commitment of 12 weeks. After this we can have a catch up and see if you would like to continue.

Tasks involved

  • Providing practical information and signposting to relevant organisations and services.
  • Researching helpful services and information online.
  • Providing emotional support to help guide someone through a hard time and give them the confidence to take the next step.

It is important to add that your role is not to provide any form of advice.

Skills required


  • You don’t need to be a benefits expert, but some knowledge or personal experience of applying would be good.
  • Able to use mobile based chat apps like WhatsApp.
  • Able to use the Internet to research and signpost Connections to helpful information.
  • Feelings of empathy and the ability to communicate that well.


Training and Support

All volunteers receive an induction to Turn2us and relevant training for their role. Volunteers are supported by the Volunteer Support Manager, Volunteer Support Officers and the Volunteering Projects Officer.

What’s in it for you?

  • You’ll feel great knowing you are making a positive change to the lives of people who are struggling to get by.
  • The role will help further develop your skills and experience and will look great on your CV!

Additional information

We will need two referees we can contact for their opinions on your suitability for this role.