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Referral Partners Directory

At the Edinburgh Trust we are working alongside a growing number of referral partners.

Below you will find details about some of the organisations we are partnering with. You can read about the purpose of their work, who they support, and how to get in touch.

If you are an individual looking for financial support, please be aware that organisations may have specific access criteria for both their support services, and their availability for making Edinburgh Trust grant applications.

Referral Partners

Advice and Information

The Action Group 

We are an advice service with a specialism in assisting people with Learning Disabilities, Autism and support needs. We are accredited to the Scottish National Standards for Advice services.

We help: parent carers living in Edinburgh; people who get their support from The Action Group; people who are supported by the All in Edinburgh employability service and FUSE; and tenants of Almond Housing Association. 

Benefits Advice: We can make sure you are getting all of the benefits that you are entitled to; provide information you need to make informed choices about which benefits are best for you and how changes in your life might affect these benefits (for example, starting work); help you challenge decisions including representing you at First-tier and Upper Tribunals. 

Passported Benefits: We can give you information about any other entitlements you are eligible for e.g. a blue badge.

Wider support and wellbeing: We can connect you to other sources of support that can help you.  For example: Money Advice, grants and help with managing energy bills.

Carer support and advice: We can provide information and support at different times in your loved-one’s life: from early months and years, to starting school, leaving school, leaving home and beyond; support you through difficult times; connect you with other sources of support (like funding, activities, parent carer support groups and wellbeing support) that could make life a bit easier; provide information on statutory services that could help (like Housing, Education and Social Work).

Contact: If you would like our help, please get in touch. You can call us on 0131 475 2315 (and ask for a member of the advice service) or email advice@actiongroup.org.uk.  Please let us know if there is anything you need that will make the service feel safe and accessible for you.

 

The Advice Shop (City of Edinburgh Council)

The Advice Shop provides information and advice regarding every aspect of welfare benefits and debt matters. We offer advice by phone, email and a walk-in service at 249 High Street. We provide both one off advice and a full casework service. People receiving a casework service may be assisted to apply for grants and other financial support.  

Contact: Call our advice line: 0131 200 2360. Or, email us at advice.shop@edinburgh.gov.uk.     

 

CHAI

CHAI is a registered Scottish charity providing free and independent advice to people affected by housing, debt and benefit issues in Edinburgh and Midlothian. We provide face to face appointments/telephone or online.

Contact: Please contact us by calling 0131 442 2100 or email chai@chaiedinburgh.org.uk

 

Changeworks

The Affordable Warmth Services Team provide free and impartial advice and support to householders who are in or at risk of fuel poverty, to enable people to live in affordable, warm homes. 

We help householders to access emergency funds, grants, and discounts i.e., the Warm Homes Discount scheme or emergency top up vouchers for electricity and gas plus solid fuel, oil and LPG. We work with householders to understand their electricity, heating and/or gas bills and manage energy debt, know how to save energy in the home, including how to use their heating system, read their meters, develop confidence to talk with their energy supplier, advocate with energy suppliers and the Ombudsman on billing/metering issues and to tackle fuel debt and maximise their income through benefit checks. Clients can be referred by a third party (with their consent) or can self-refer.

Contact: Our local Affordable Warmth advisors are available 9am-5pm Monday to Friday. Call 0800 870 8800 free or email warmth@changeworks.org.uk or complete our online form. For more information on our services please go to: Energy and Fuel Poverty | Changeworks or visit changeworks.org.uk.

 

Citizens Advice Edinburgh, Money Advice Liaison Team

Citizens Advice Edinburgh provides free, confidential, independent and impartial advice on a huge range of issues. These include (but are not limited to) debt and money advice, benefits, immigration, employment, housing, consumer and legal rights. We run 5 bureaux offices at Dundas Street, Leith, Muirhouse, Portobello and Gorgie/Dalry as well as a range of outreach locations. Citizens Advice Edinburgh also provides advice by phone and email.

Contact: 0131 510 5510 or submit an enquiry through our website.

 

FAIR (Family Advice Information Resource)

FAIR is a specialist charity that provides an information and advice service for people with learning disabilities, their parents, carers and people who work with them in Edinburgh.  

The charity’s object and its principal activity is to promote the welfare of people with learning disabilities in the community. FAIR achieves this objective through: Provision of a one-to-one accessible advice service which includes welfare rights and financial capability; an Easy Read service to make information accessible; distributing an Easy Read Newsletter every 2 months, and a co-production and consultation role with key stakeholders to advocate for people with a learning disability and their carers. We are accredited by the Scottish Government for the Scottish National Standards for Information and Advice Providers.  

Contact: To make a referral to FAIR or to get in touch call 0131 662 1962 or email fair@fairadvice.org.uk. You can also download our referral form.

 

Granton Information Centre 

Granton Information Centre (GIC) was established in 1984. Through the provision of free, confidential advice, advocacy and representation services, we aim to assist with benefit issues, new claims and appeals and address financial pressures for individuals and families residing in North West and North East Edinburgh. We also deal with housing issues for homeowners and tenants in the private rented sector across Edinburgh, particularly those threatened with repossession actions for mortgage and rent arrears and those experiencing other debt issues that may put their home at risk.  The main issues we deal with at GIC are welfare benefits advice, debt/money advice, general housing and charitable grants/foodbanks referrals. All advice given by GIC advisers is strictly confidential and by appointment only.  

Contact: 0131 551 2459 / 0131 552 0458 

 

The Salvation Army Debt Advice Service 

The Salvation Army Debt Advice Service is a free, confidential, and impartial money advice service with three centres across the City of Edinburgh. We are regulated by the FCA. For face-to-face appointments we have a centre in Gorgie, Granton and Newington.  

Contact: We take referrals through our mailbox edinburghcitydas@salvationarmy.org.uk or telephone 07741905796.  

 

Employment

Access to Industry 

Access to Industry works with individuals to support them into education and employment. We believe that our work delivers real transformative change, assisting individuals to overcome personal difficulties that impede their progress. We do this through programmes and courses that provide one-to-one support, group-work, tutored classes and work experience. Our aim is to facilitate access to further and higher education, training and employment. Our programmes and courses develop essential core skills such as communication, ICT (Information and Communications Technology) and problem solving. We offer individual support that aims to alleviate wider personal barriers. 

Contact: For more information on how to be referred, call Tel. 0131 260 9721 or email mail@accesstoindustry.co.uk 

 

Community Renewal Trust 

Community Renewal Trust has two neighbourhood hubs in Edinburgh: one in the north (Pennywell) and one in the east (Bingham Magdalene and the Hays). They invite residents from those areas to get in touch, promising: “Whatever you want to talk about, we will listen, we will connect you to the help you need, build on your strengths and stick with you for as long as it takes.”

They are currently helping residents in a range of areas including employment.  Their employment support is tailored to the individual, understanding everyone’s situation is different, and barriers to employment are multifaceted and interlinked. Their team is made up of friendly coaches who also have strong links with experts from all the local support services, organisations, and institutions. They are also working closely with employers who are recruiting right now,

They aim to provide holistic support, addressing all the challenges a person may be facing. For example, there may be health or social issues that would prevent a person from even thinking about work. Or someone may require training or work experience. Or someone might not even know where to start. The team can support any or all those issues.

So, get in touch for free, flexible ongoing support.

Contact: 0300 365 0025 / admin@communityrenewal.org.uk  

In person:

Drop-in 10am - 4pm Community Renewal: Pennywell, 31 Pennywell Rd, Edinburgh, EH4 4PJ

Drop-in 10am - 4pm: Community Renewal, 31 Bingham Avenue, Bingham EH15 3HZ

 

Families and Young People

Citadel Youth Centre 

The Citadel Youth Centre has been at the heart of the Leith community since 1980. We provide opportunities for fun, friendship and support for children and young people aged 6 to 21 and their families, including open youth clubs, small groups and 1:1 support. Our family support includes a dedicated Young (under 21) Mums and Babies Group, peer support groups for parents/carers of Citadel children (aged 6 to 15) and an outreach family support service in three local primary schools (Leith PS, Trinity PS, Victoria PS). We accept referrals directly from parents/carers, as well as from schools, social workers and other professionals. However, please note that we can only offer support for parents/carers whose children attend the Citadel or one of our three partner primary schools.

 

Home-Start Edinburgh West and South West 

Many parents need help, friendship and support during those early years when children are young. Being a parent isn't always easy - especially if you are also dealing with some of the pressures life can send your way like illness, stress or financial worries. We understand that raising a family can sometimes feel overwhelming and offer friendship and support to families with young children at home. Founded in 2000, we are a small, local charity supporting families with children under five in the North-West and South-West of Edinburgh. Our services are coordinated by a small friendly team of staff and volunteers and we have a dedicated team of Trustees who freely give their time to oversee the service development and financial management. Our services provide support, friendship and practical help to parents, with the aim of also helping children to get the best start in life. We do this by offering home visiting support alongside access to groups.  Anyone with a child under 5 can contact us or ask another agency involved to complete a referral form.  All help is free and confidential.  

Contact: Phone: 0131 564 1540

 

LinkLiving Edinburgh Young Persons’ Service 

LinkLiving Edinburgh Young Persons’ Service (LL EYPS) supports those aged 16-25 to make positive changes in their lives. Many of the young people LinkLiving work with have been affected by or at risk of homelessness, family breakdowns, trauma, disadvantage, mental health problems, neglect, or alcohol or drug abuse. LL EYPS work with these young people to find stability and independence by learning how to maintain a tenancy, engage with work or volunteering, improve wellbeing and relationships, and plan for their future. Young people can refer themselves or be referred by any worker.

Contact: Please email enquiries@linkliving.org.uk or go to our website for more info.

 

Maximise!

Maximise! is a family advice and support project delivered in partnership by CHAI and Children 1st offering a holistic model of advice, employability, and family wellbeing support to parents, children and young people experiencing the effects of poverty. Maximise! takes a child-centred, family minded approach to tackling poverty and works to improve families’ financial resilience and health and wellbeing, as well as increasing children’s positive participation in school life, thereby reducing the attainment gap that exists between higher and lower income families.

Partnership is at the heart of the project and we aim to work flexibly and collaboratively with our Maximise families and with our many stakeholders which include schools, Early Years Centres, Social Work teams, Housing and other Council Departments as well as a wide variety of statutory and third sector organisations. We are currently funded to work with families with school age children in Edinburgh and with families attending specific Early Years Centres in the city.

Contact: For further enquiries or to make a referral to Maximise! Please email: maximise@children1st.org.uk or call us on 0131 442 2100 (CHAI)

 

Victim Support Scotland: Support for Families Bereaved by Crime (SFBC) Service 

Being a family member of a murder victim is traumatic. You are likely to be experiencing a range of emotional reactions and physical symptoms, worried about the future and how you will cope emotionally and/or financially, and you may not be sure who to turn to. You may have practical questions in the first days or weeks following on from the murder. You may need support before and during a court case or access to specialist trauma or counselling services. Victim Support Scotland is here to help you.

Victim Support Scotland’s specialised SFBC team are on hand to support families and next of kin with immediate practical tasks including access to financial assistance, contacting organisations, and arranging a funeral. We provide timely, consistent information when you need it. We will listen to you when you need to talk and provide links to specialist services such as counselling or trauma therapy. Our support will help you navigate the legal justice system, so you know what to expect and ensure you are aware of your rights. We offer support through a range of digital methods, over the phone, and through face-to-face meetings in a location which is convenient for you. We are a national service and will travel Scotland-wide to provide support.

Contact: To contact our service directly please email sfbc@victimsupportsco.org.uk or you can call Victim Support Scotland's national helpline on 0800 160 1985 (8am-8pm, Mon-Fri)

Health and Wellbeing

Feniks

Feniks is a grassroots charitable organisation set up in 2007 to support the Central Eastern European community in Edinburgh and Scotland. Our aim is to address health inequalities, promote integration and support the well-being and human rights of CEE communities. We provide culturally sensitive psychological support; community groups; advice and advocacy; immigration advice limited to the EU Settlement Scheme.

Contact: Phone: +44 (0)131 629 1881 / info@feniks.org.uk

 

Health All Round

Health All Round is a registered charity and voluntary sector agency which aims to support people living in Gorgie Dalry, Saughton, Stenhouse and surrounding areas of Edinburgh to live longer, healthier lives. Using a community development approach, we provide services focusing on physical, social and emotional wellbeing and aim to build social capital and reduce inequalities within the city of Edinburgh. Our services include, mental health support, support with chronic pain, support with exercise and diet, older people services, link workers and support for the Polish community. Individuals can self-refer to Health All Round with only the Community Link Worker service requiring a medical practice referral.  

Contact: Details of how to register for services can be found online on our website. Tel 0131 337 1376, email info@healthallround.org.uk 

 

Pilton Community Health Project 

Based in the heart of North Edinburgh, we are Scotland’s oldest health project and have served local people and their families since 1984. We work alongside local people to improve their own health and wellbeing and in turn create a happier, more resilient community. We are a responsive, dedicated and committed team of community development workers, sessional workers, and volunteers. We work with a strengths-based approach, supporting and developing the strengths inside someone – like knowledge and experience. This way of working means we do things with people, not to people. Our relationships are built on trust, respect and honesty. Everyone is treated with dignity, our work actively supports and empowers people, enabling them to take control of their own lives, and protects their rights. We work flexibly and creatively with positivity, enthusiasm and commitment.

Contact: email admin@pchp.org.uk 

 

Housing and Homelessness

Cyrenians

At Cyrenians, we tackle the causes and consequences of homelessness. We understand that there are many routes into homelessness, and that there is no ‘one size fits all’ approach to supporting people towards more positive and stable futures. That’s why all our work is values-led and relationships-based. We deliver over 50 projects, all working towards our vision of an inclusive society in which we all have the opportunity to live valued and fulfilling lives. Our mission to support people excluded from family, home, work, and community enables us to engage with people at any point on their life journey.  

Contact: To find out more about our work visit our website.

 

Dunedin Canmore Resettlement 

Delivering a staged process out of homelessness. The aim of the scheme is to provide an opportunity for the tenant to develop the confidence and skills to set up and sustain a permanent tenancy within the community. This positive pathway transitions through our furnished and supported accommodation into their own tenancy within Dunedin Canmore. 

 

Four Square: Visiting Support Service  

Our Visiting Support service can provide housing support for up to a year to people in the South West of the city. Our team of practitioners, supported by a senior practitioner and service manager, offer person-centred support to people who may be at risk of becoming homeless. This can be due to rent arrears; not having benefits in place or the right benefits; health issues; unemployment; relationship breakdowns; you need to move to a more suitable home; or have to move due to violence, abuse or any other issues you face which are impacting on you managing your home. People who live in City of Edinburgh Council shared houses can also access drop-in sessions run by our staff. Our workers can provide housing advice; benefits advice; support to find other support services; or support to find social activity groups, courses or employability services. Staff can also help you register for health services or refer you to social work for assessment if you have a longer-term need.  

Contact: To request a referral form or for more information please contact referrals@foursquare.org.uk Tel: 0131 285 1227. 

 

Fresh Start

Fresh Start is an Edinburgh-based charity helping people who have been homeless get established in their new home. Working in partnership with volunteers and organisations from a broad section of the community, we deliver a range of services that provide the practical and social support that help people resettle successfully.

Each year Fresh Start helps thousands of new tenants settle into their homes. This can only be achieved by the hard work of our volunteers and the generosity of the donations we receive.

Contact: admin@freshstartweb.org.uk / 0131 476 7741

 

Hillcrest Homes: Tenancy Sustainment Service  

Hillcrest Homes is a registered social landlord based in Dundee with tenancies in Scotland. Hillcrest Futures provides supported accommodation to a range of individuals throughout Scotland. Lyndsey, Alison and Denise are 3 of the Edinburgh-based team for the TSS service of Hillcrest Homes. Lyndsey and Alison focus on helping all new Hillcrest and existing tenants with SWF/CCG for furniture, carry out benefit checks, assist tenants to claim benefit entitlements and challenge benefit decisions. Existing tenants can request help with benefit checks, help to claim, help with rent arrears issues, challenge benefit decisions, grant applications and  referrals to the heat team. They can also make referrals to smaller Hillcrest funds to help tenants, helping households and other help available to access items. Lyndsey and Alison offer appointments face to face, over the phone, or other digital platforms to communicate for the ease of the customer.  

Denise works in our 8 Hillcrest Future Projects throughout Edinburgh, providing drops in for tenants to access help with benefit checks, claiming benefits and challenging decisions. When tenants are moving on, she can help with claiming SWF CCG and access to grants. Denise also provides updated benefit training for the support staff at Hillcrest Future Projects. All 3 have a wealth of experience and knowledge about the benefits system and help available to tenants.   

Contact: 0300 123 2640 

 

Port of Leith Housing Association Tenant Advice Service

The aim of the service is to ensure that our tenants have access to appropriate advice in a timely manner. We aim to ensure that incomes are maximised, through budgeting advice and information on appropriate financial products. We will provide advice on the full range of debt solutions, thus promoting increased financial capability. We will further maximise incomes through appropriate support and assistance with all aspects of welfare benefits entitlement and applications. We will help sustain tenancies through the provision of advice on, and assistance to access, support services across a range of health and dependency issues. We will assist tenants to source furniture and floor coverings to ensure their tenancy is habitable. We will contact all new tenants to ensure they have all the necessary information required to sustain their tenancies. We promote empowerment by encouraging tenants to fully participate in the process. 

 

Prospect Community Housing 

Prospect Community Housing is a non-profit making, charitable registered social landlord, providing good quality low cost homes to rent in the Wester Hailes area of Edinburgh. Our Vision Statement is ‘Providing Homes and Building Communities Together’. As part of the service to our tenants we offer a free Welfare Rights Advice service providing advice and representation with benefits issues, grant applications and income maximisation. We also partner with CHAI so that our tenants have access to free and impartial money/debt advice. This is part of our tenancy sustainment programme, enabling our tenants to manage their tenancies and improve their standard of living. 

 

Rock Trust 
We are Scotland’s youth homelessness charity. Our aim is to end youth homelessness in Scotland by ensuring that every young person has access to expert youth specific services to assist them to avoid, survive and move on from homelessness. We advise, educate and support young people to enable them to build the personal skills and resources required to make a positive and healthy transition to adulthood. We also work to ensure that the public, policy makers, commissioners and practitioners understand the issues, make decisions and take action which will end youth homelessness. 

Contact: Open Monday – Friday, 08:45 – 17:00. Ph: 0345 222 1425, 0131 557 4059 
hello@rocktrust.org 

 

Streetwork at Simon Community: Edinburgh Support Hub 

Our Edinburgh Support Hub is open every day to support those facing extremely difficult circumstances. We provide practical and emotional support and advice as well as access to amenities like phones and internet access. Through our work with partners we are able to provide a number of specialist drop-ins including medical care, housing advice, welfare rights advice, harm reduction advice and immigration advice relating to the EU Settlement Scheme. We are open  Monday to Friday 8:45am-7:45pm and 9:15am-4:45pm on weekends.  

Contact: For more information, call freephone number 0808 178 2323. This number is manned 24/7. 

 

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