Winter Fuel Payment - How do I claim a Winter Fuel Payment?

Most people do not need to make a claim for a Winter Fuel Payment. You are usually paid automatically if you are getting certain benefits like Pension Credit, Universal Credit or State Pension.  

You might need to make a claim if:

• you didn't get a Winter Fuel Payment last year
• you have deferred your State Pension since last winter 

For the winter of 2025/26, claims must be sent and arrive by 31 March 2026.

Energy, bills, and benefit support in LiverpoolMaking a claim

You can claim a Winter Fuel Payment by:

• post - from 15 September 2025
• phone - from 13 October 2025

Claim over the phone

• Telephone: 0800 731 0160
• Textphone: Call Relay UK on 18001 then 0800 731 0160
• British Sign Language (BSL) video relay service

Claim by post

Fill in a Winter Fuel Payment claim form and send it to the Winter Fuel Payment Centre:

• Winter Fuel Payment Centre
• Mail Handling Site A 
• Wolverhampton 
• WV98 1LR

What documents will I need to claim a Winter Fuel Payment?

You will need your national insurance number , the date of your marriage or civil partnership and your bank details.

You will also need to let them know if you were in hospital, a residential care home or in prison during the 'qualification week' of 15 to 21 September 2025