Start your Personal Independence Payment (PIP) claim

Personal Independence Payment (PIP) has been replaced for people in Scotland. You can't claim Personal Independence Payment if you live in Scotland. You should claim Adult Disability Payment (ADP) instead. 

You can use the Turn2us PIP Helper to check if you’re eligible to claim PIP and how to start your claim with all the information you need in a PIP application process.

Use the Turn2us PIP Helper

If you are eligible for PIP, the DWP will send you either a paper form by post or an email link to an online form. It is up to you which you choose. If you want to get help from an advice organisation on filling out the form, it is a good idea to check with them whether they recommend using a paper or an online form. 

Information you need

When you call, you will be asked for the information in the list below. It is a good idea to have this information ready before you start:

• Your date of birth
• Your address and phone number
• Your national insurance number
• Your bank or building society account details
• Your doctor or health worker’s name
• Dates you’ve been abroad
• Dates you’ve been in a care home or hospital

England and Wales

PIP new claims phone line

Start your PIP claim by calling:

• Telephone: 0800 917 2222
• Relay UK: 18001 then 0800 917 2222
• British Sign Language (BSL) users: Video Relay Service
• Calling from abroad: +44 191 218 7766

Post claims

Write a letter saying that you want to begin a claim for PIP, and send it to:

• Freepost DWP PIP 1

You should then receive forms from the DWP. 

Northern Ireland

Phone claims

Start your PIP claim by calling the Personal Independence Payment Centre (NI):

• Telephone: 0800 012 1573
• Relay UK: 18001 then 0800 012 1573
• Irish Sign Language (ISL) and British Sign Language (BSL) users: Video Relay Service

Post claims

Write a letter saying that you want to begin a claim for PIP and send it to:

• DFC PIP
  Mail Handling Site A
  Wolverhampton 
  WV98 2JN
  United Kingdom

If you have terminal illness

If you are terminally ill , you may be able to claim under special rules. This means you can automatically get the enhanced daily living component of PIP without filling out the daily living activities part of the claim form or going to a health assessment.

Special rules do not let you get the mobility component automatically. So you would have to fill out the mobility activities part of the claim form and attend a health assessment to get the mobility component. 

To claim under the special rules, you will need an SR1 form to be completed by your doctor or another health professional.

Claiming for someone else

Adult

You can start the claim for someone else if you are with them when you phone or they are terminally ill . 

Child

You can start the claim for your child if they are getting Disability Living Allowance (DLA), they have just turned 16 years old and they do not have the mental capacity to manage their own money.

When you call the DWP, tell them that you would like to be your child’s appointee. The DWP will arrange a meeting to:

• Check that your child needs an appointee
• Check that you are a suitable appointee
• Complete the BF56 application to become an appointee.

You will only become your child’s appointee if and when you receive the BF57 confirmation letter.

As long as you apply for PIP on time, your child’s DLA will continue until their PIP claim has been decided.