Claiming Personal Independence Payment (PIP) - Start your Personal Independence Payment (PIP) claim

Personal Independence Payment (PIP) has been replaced for people in Scotland. You can't claim Personal Independence Payment if you live in Scotland. You should claim Adult Disability Payment (ADP) instead. 

To start a claim for Personal Independence Payment, call the Department for Work and Pensions (DWP) to check that you are eligible. You can also check the Turn2us PIP Helper to help you step by step and make sure you have all the information you need. 

Use the Turn2us PIP Helper

If you are eligible for PIP, the DWP will offer to send you either an email link to an online form or a paper form. It is up to you which you choose. If you want to get help from an advice organisation on filling out the form, it is a good idea to check with them whether they recommend using a paper or an online form. 

When you call, you will be asked for the information in the list below. It is a good idea to have this information ready before you start:

• Your date of birth
• Your address and phone number
• Your national insurance number
• Your bank or building society account details
• Your doctor or health worker’s name
• Dates you’ve been abroad
• Dates you’ve been in a care home or hospital

England and Wales

In England and Wales, start your PIP claim by calling the 'PIP new claims phone line':

• Telephone: 0800 917 2222
• Relay UK: 18001 then 0800 917 2222
• British Sign Language (BSL) users: Video Relay Service
• Calling from abroad: +44 191 218 7766

Or write a letter syaing that you want to begin a claim for PIP, and send it to:

• Freepost DWP PIP 1

You should then recieve forms from the DWP. 

Northern Ireland

In Northern Ireland, start your PIP claim by calling the Personal Independance Payment Centre (NI):

• Telephone: 0800 012 1573
• Relay UK: 18001 then 0800 012 1573
• Irish Sign Language (ISL) and British Sign Language (BSL) users: Video Relay Service

Or write to:

• DFC PIP
• Mail Handling Site A
• Wolverhampton 
• WV98 2JN
• United Kingdom

Claiming under special rules

If you are terminally ill , you may be able to claim under special rules. This means you can automatically get the enhanced daily living component of PIP without filling out the daily living activities part of the claim form or going to a medical assessment.

Special rules do not let you get the mobility component automatically. So you would have to fill out the mobility activities part of the claim form and attend a medical assessment to get the mobility component. 

To claim under the special rules, you will need an SR1 form to be completed by your doctor or another health professional.

Claiming for someone else

Adult

You can start the claim for someone else if you are with them when you phone or they are terminally ill . 

Child

You can start the claim for your child if they are getting Disability Living Allowance (DLA), they have just turned 16 years old and they do not have the mental capacity to manage their own money.

When you call the DWP, tell them that you would like to be your child’s appointee. The DWP will arrange a meeting to:

• Check that your child needs an appointee
• Check that you are a suitable appointee
• Complete the BF56 application to become an appointee.

You will only become your child’s appointee if and when you receive the BF57 confirmation letter.

As long as you apply for PIP on time, your child’s DLA will continue until their PIP claim has been decided. You can find out more about what happens when you claim PIP instead of DLA on the When will I move from Disability Living Allowance (DLA) onto Personal Independence Payment (PIP)? page of our PIP guide.